Refund & Cancellation Policy

The short version: everything mparas sells is digital and access reaches you by email, normally within 24 hours, so refunds are limited. If you simply change your mind, write to info@mparas.com within 72 hours of your payment and we will review it. After 72 hours we do not entertain change-of-mind requests. That window does not apply where you were charged twice, where access was never delivered, or where something on our side stopped you using what you paid for — tell us whenever you discover it and we will put it right. Every refund is decided by mparas on the facts of the case, and allowing one does not oblige us to allow another. Nothing in this policy takes away any right you have under the Consumer Protection Act, 2019.

What to send us

Your order number, the email address you paid with, and a short description of what went wrong. That is enough for us to look it up. We may ask you for more information before we decide, and we may verify your identity against the payment record.

When we will normally refund you

• You were charged twice for the same course.
• You paid, but access was never delivered and we could not put it right.
• A fault on our side stopped you using the course and we could not fix it in a reasonable time.

These three are not limited by the 72-hour window. They are also the usual cases; we may allow a refund in another situation if we think it is fair, but doing so once does not oblige us to do it again.

When we will not refund you

• You have changed your mind and more than 72 hours have passed since the payment.
• You have worked through a substantial part of the course and then changed your mind.
• The material has been downloaded, recorded or shared in bulk, or the licence in our Terms has been broken in any other way.
• The course did not cover something it never claimed to cover. The course page lists what is inside, and our free guides show the standard of the material before you spend anything.
• You are asking for an outcome we never promised. The course is education, not advice, and no result, income or job is guaranteed.

How long it takes

We will normally decide within 5 working days of your email and tell you either way. If it is approved, the money goes back to the same card, UPI ID or account you paid from, normally within 7 to 10 working days of approval. Your bank or payment provider may take longer to show it, and that part is outside our control.

What happens when a refund is approved

We issue a GST credit note against your invoice. Access to the course is withdrawn on the day the refund is approved and your licence to use the material ends the same day, including anything you have already downloaded.

Cancelling before access reaches you

If you change your mind before your access has been delivered, tell us straight away and we will cancel the order and refund it in full.

Free guides

Our free guides are supplied free of charge. Nothing is paid for them, so no refund arises in relation to them.

Chargebacks

Please talk to us first. It is faster than a bank dispute, and writing to info@mparas.com before you raise one is what we ask of you under our Terms. If a chargeback or payment dispute is raised on a course that was delivered and used, we may suspend access while the dispute runs, and we will defend it with our payment, delivery and access records. Where a dispute is withdrawn, or decided in our favour, we may recover from you the fees and costs it caused us.

If you disagree with our decision

Write to our Grievance Officer at info@mparas.com. We will acknowledge within 48 hours and give you our final answer within 30 days. Nothing here takes away any right you have under Indian consumer law, including your right to approach a consumer commission.

Business and grievance details

Legal name: Paras Mehra, sole proprietor, trading as mparas. GSTIN: 06COTPM8158Q1ZP. Website: mparas.com. Customer care: info@mparas.com.

Grievance Officer: Paras Mehra, Proprietor, info@mparas.com. Alternate Grievance Officer: Kriti Mehra, at the same address. We acknowledge a grievance within 48 hours and give our final answer within 30 days.